**Our mission:**

Ivy Partners is a Swiss consulting firm dedicated to helping businesses tackle strategic, technological, and organizational challenges.

We are committed to providing our team members with a career that promotes both personal and professional growth. We support their skills development and offer them genuine career advancement opportunities.

As a
**Business Support Analyst**
at Ivy Partners, you will:

- Providing end-to-end business and technical support for core Investment Platform applications, including the handling of major incidents
- Delivering first- and second-level support to Investment Platform users, ensuring timely resolution of incidents and service requests
- Supporting the T+1 settlement process for U.S. transactions, including participation in an on-call rotation
- Escalating issues to third-line support when necessary
- Delivering training and coaching to users of the supported applications
- Staying informed about current and upcoming changes to applications and related business processes
- Developing strong relationships with users to better understand their needs and expectations
- Identifying and recommending opportunities for technical and business process enhancements in collaboration with product teams
- Maintaining clear documentation of support-related processes, tasks, and procedures

**About you!**

- University degree in technology or a related discipline, preferably with a focus on finance
- Relevant professional experience within asset management or the banking industry
- Strong knowledge of financial instruments such as Fixed Income, Derivatives, Equities, and FX
- Demonstrated experience in application support; solid expertise in SimCorp OMS / book of record and/or PAMFolio would be a strong asset
- Good command of Windows, UNIX, SQL, and Oracle, with proven database querying capabilities
- Knowledge of ITIL best practices is an advantage
- Analytical and solution-driven mindset, able to perform efficiently under pressure with a high sense of ownership
- Excellent communication skills, with the confidence to interact with stakeholders at all levels
- Full professional proficiency in English and a good level of French are required
- Team-oriented and comfortable collaborating with colleagues across different locations

**Why join Ivy Partners?**

**We are committed to:**

- **Taking care of our team members |**
We provide a caring environment where everyone is valued, with training and opportunities for growth in Switzerland and internationally
- **Creating a climate of trust |**
Working with us means building a relationship based on transparency, professionalism, and commitment.
- **Encouraging innovation |**
We combine technology and creativity to achieve impactful digital transformations.
- **Upholding our responsibilities |**
The collective is at the heart of our actions, and we strive to make a positive impact.