*As Floor Manager, your mission is to actively participate in the development of the business, respecting the sense of tradition, quality and service that Hermès aims to promote.*

**People Management & Development**

- Plan daily activities, set objectives, and allocate tasks to the team.
- Observe and coach the team on the floor, providing continuous feedback to support individual development.
- Participate in recruitment initiatives alongside the leadership team, aligned with HR strategy.
- Lead onboarding activities for new team members and ensure their full integration.
- Define individual development goals, set clear expectations, and guide team members in their improvement areas.
- Conduct Annual Performance Appraisals to foster career development and discuss aspirations.
- Propose development plans to store management and HR.
Identify training needs and collaborate with store management and the training manager to address them.

**Sales & Client Experience**

- Drive the achievement of sales targets through strong team leadership, with specific responsibility over assigned departments.
- Develop business strategies and action plans to support the growth of your categories.
- Cultivate a strong client culture within the team, supporting client discovery, nurturing loyalty, and sharing best practices in clienteling.
- Support the team in complex sales situations and in handling client complaints.
- Lead morning briefings, ensuring full team engagement and preparation.
- Coach team members to enhance data accuracy and improve client contactability, ensuring compliance with privacy and company standards.
- Contribute to commercial development by leveraging product knowledge, market trends, client insights, and best practices; monitor key performance indicators.
- Build action plans based on performance analysis to reach targets.
Manage buying for your departments by proposing a purchasing strategy based on past performance, observations, client feedback, and market trends.

**Operations & Visual Merchandising**

- Support store management in organizing the floor, ensuring optimal coverage and supervision.
- Collaborate with operations and store management to optimize end‑to‑end store processes.
Foster continuous collaboration with the Visual Merchandising team, proposing ideas to enhance the in‑store customer experience.

**Profile**

- Minimum of 5 years’ experience in high‑end fashion, luxury retail, or a similar role.
- Fluency in German, Italian, and English; French is an asset.
- Deep understanding of the St. Moritz clientele, including its seasonal patterns, its multicultural nature, and its high expectations in terms of service and product knowledge.
- Solid management background, ideally within an international luxury fashion environment.
- Proficiency with Excel and general IT tools.
- Exemplary conduct (procedures, communication, attitude, presence on the floor).
- Strong, charismatic presence with excellent interpersonal abilities.
- Strong analytical mindset with a passion for developing strategies.
- Proven leadership skills with the ability to inspire and motivate teams.
Professionalism, enthusiasm, dynamism, adaptability, and a team‑oriented mindset.

**As a responsible employer, we are committed to ethics, diversity and inclusion. Join the Hermès human adventure!**