**Position Overview**
We are looking for a
**Croatian-speaking Customer Service Representative**
to join our on-site team in
**Sofia**
. In this role, you will be the first point of contact for customers, delivering outstanding support and ensuring a smooth and positive customer experience across multiple channels.


**Key Details**

- Language: Croatian (Native) + English (B2)
- Location: Sofia, Bulgaria
- Work Model: On-site
- Start Date: 2 February 2026
- Working Hours:

- Monday to Friday: 09:00 – 23:00 (shift based)
- Saturday & Sunday: 10:00 – 19:00 (shift based)

- Training:

- 3 weeks training + 1 week nesting (fully paid)

**What You Will Do**

- Support customers via phone, email, and chat, ensuring timely and effective resolutions.
- Build strong knowledge of products and services to confidently answer customer questions.
- Act like a problem-solver—gather information efficiently and deliver clear solutions.
- Maintain a friendly, empathetic, and professional communication style in every interaction.
- Collaborate with colleagues, share ideas, and contribute to a positive and engaging workplace culture.

**What You Bring**

- Native-level Croatian and at least B2 English (spoken & written).
- Previous experience in customer service is a plus.
- Comfortable using MS Office.
- Organized, precise, and able to multitask independently or within a team.

**What We Offer**

- Gross Salary: 1,793.40 EUR
- Monthly Performance-Based Bonuses
- Additional Benefits:

- Monthly transportation / internet allowance: 50 BGN net
- Extra pay for night hours
- 500 BGN bonus for important life events (marriage, birth/adoption, graduation)
- Medical plan (health & dental care)
- Life insurance
- Multisport card (co-financed)
- Discounts on various goods and services

- Fully paid initial training and onboarding
- Ongoing learning & development programs
- Modern office location with easy access to public transport

**Note:**
Relocation support details will be shared during the recruitment process.