**Overview:**
We are looking for a reliable and technically skilled
**Desktop Support Specialist**
to provide IT support to employees. The role involves troubleshooting hardware, software, and network issues, ensuring smooth day-to-day IT operations, and delivering timely technical assistance.
**Key Responsibilities:**
- Provide on-site and remote technical support for desktops, laptops, printers, and mobile devices
- Install, configure, and maintain operating systems, software, and applications
- Troubleshoot hardware, software, and basic network connectivity issues
- Manage user accounts, passwords, and access rights (Active Directory / email systems)
- Set up new workstations and ensure proper IT onboarding for employees
- Perform routine system updates, patches, and backups
- Maintain IT inventory, asset records, and documentation
- Escalate complex technical issues to the relevant IT teams or vendors
- Ensure compliance with IT security policies and best practices
- Provide basic user training and guidance on IT tools and systems
**Required Skills & Qualifications:**
- Bachelor’s degree in IT, Computer Science, or a related field (or equivalent experience)
- 2+ years of experience as a Desktop Support Engineer or IT Support Specialist
- Strong knowledge of Windows/macOS operating systems
- Hands-on experience with hardware troubleshooting and peripheral devices
- Basic understanding of networking (LAN, WAN, Wi-Fi, VPN)
- Familiarity with ticketing systems and IT service management processes
- Good communication and problem-solving skills
- Ability to work independently and manage multiple tasks
- Experience with Microsoft 365, Active Directory, and remote support tools
- Knowledge of basic cybersecurity practices
- IT certifications (CompTIA A+, ITIL, Microsoft)
**Language Requirement:**
- English: Professional
- German: Professional
**Job Type:**
Full-time, on-site (Contract)
**Job Location:**
Mägenwil, Switzerland
**Note: No visa sponsorship will be provided and only shortlisted candidates will be notified.**
