Mercier Consultancy MD is thrilled to offer an exciting opportunity for a German Customer Support Representative for the leading booking site specializing in car rentals, based in the picturesque setting of Greece. In this role, you will be pivotal in assisting German-speaking customers navigate the booking process, ensuring they have a smooth and enjoyable experience during their travels.


**Key Responsibilities**

- Provide exceptional customer support to German-speaking clients via phone, email, and chat regarding car rental bookings, services, and inquiries
- Respond to customer questions with professionalism and efficiency, providing accurate information about car rental options and policies
- Effectively handle customer complaints and issues, striving to resolve them in a manner that ensures high satisfaction
- Document customer interactions in our CRM system, contributing to continuous improvement of our service delivery
- Collaborate closely with the operations team to ensure seamless coordination and service delivery
- Stay informed about the latest offers, promotions, and industry trends related to car rentals to provide informed assistance

**Requirements**

- Fluency in German (both written and spoken) is essential; knowledge of English is advantageous
- Previous experience in customer service or support roles, particularly in the travel or car rental industry, is highly preferred
- Strong communication skills with a friendly and professional demeanor
- Excellent problem-solving abilities and a proactive approach to customer inquiries
- Familiarity with customer service software and CRM systems is beneficial
- A team-oriented mindset with the ability to work independently
- A passion for helping customers and a desire to work in an exciting travel industry within beautiful Greece

**Benefits**

- Competitive Monthly
- Monthly Performance Bonus
- Fully Paid Training
- Health Insurance
- 2 Extra Salaries Per Year
- And Much More..